Great expectations

October 7, 2013

The funniest complaints to Thomas Cook Vacations from dissapointed customers shed light on the essence of travelling, which, just like life, is unpredictable. And that is, in most cases, the best part of it!

So, you planned your journey for months, you dreamed of it for years and now that you are there, the beach is too sandy and the locals are too many? At the end of this blog you will find some of the funniest complaints actualy received by Thomas Cook Vacations from dissatisfied customers. No, there’s nothing wrong with the destination. There’s probably nothing wrong with the people either. They are just new and inexperienced travellers, but once they realize that half of the pleasure in travelling is the mystery of the unknown, even they will be able to relax and enjoy the ride!


Simone de Beauvoir was one of the first to admit the exaggeration of her expectations when she wrote: “I am awfully greedy; I want everything from life. I want to be a woman and to be a man, to have many friends and to have loneliness, to work much and write good books, to travel and enjoy myself, to be selfish and to be unselfish… You see, it is difficult to get all which I want. And then when I do not succeed I get mad with anger.”


So, next time you feel the urge to send a complaint, mad with anger because you got bitten by a mosquito or because you got pregnant, stop for a while and try to make sure that your complaint is justified. If the answer is negative, just refocus on the meaning of your journey. Did you manage to grasp the essense of the place you visited? Did you stop and smell the flowers? The joy of travelling is nothing more than several tiny moments of bliss: a spectacular sunset, the smell of summer in your hair somewhere in the Aegean, the warmth of the bright sun on your skin, the incredible taste of a local dish that resembles nothing you have ever tried before. Afterall, in the words of James A. Michener, “If you reject the food, ignore the customs, fear the relgion and avoid the people, you might better stay home.”


If you are ready to exit your comfort zone, you will have the unique opportunity to discover the overwhelming pleasures of the uknown. Do you love the unexpected? Are you eager to abandon yourself to lostness? Are you ready to change the way you experience the world? If the answer is yes, then you are a mature traveller. Open your map, pick your next destination and enjoy the best time of your life -until your next journey!


Actual Complaints received by Thomas Cook Vacations from dissatisfied customers:


“I think it should be explained in the brochure that the local convenience store does not sell proper biscuits like custard creams or ginger nuts.”


“It’s lazy of the local shopkeepers in Puerto Vallarta to close in the afternoons. I often needed to buy things during ‘siesta’ time — this should be banned.”


“On my holiday to Goa in India , I was disgusted to find that almost every restaurant served curry. I don’t like spicy food.”


“We booked an excursion to a water park but no-one told us we had to bring our own swimsuits and towels. We assumed it would be included in the price”


“The beach was too sandy. We had to clean everything when we returned to our room.”


“We found the sand was not like the sand in the brochure. Your brochure shows the sand as white but it was more yellow.”


“They should not allow topless sunbathing on the beach. It was very distracting for my husband who just wanted to relax.”


“No-one told us there would be fish in the water. The children were scared.”


“Although the brochure said that there was a fully equipped kitchen, there was no egg-slicer in the drawers.”


“We went on holiday to Spain and had a problem with the taxi drivers as they were all Spanish.”


“The roads were uneven and bumpy, so we could not read the local guide book during the bus ride to the resort. Because of this, we were unaware of many things that would have made our holiday more fun.”


“It took us nine hours to fly home from Jamaica to England . It took the Americans only three hours to get home. This seems unfair.”


“I compared the size of our one-bedroom suite to our friends’ three-bedroom and ours was significantly smaller.”


“The brochure stated: ‘No hairdressers at the resort’. We’re trainee hairdressers and we think they knew and made us wait longer for service.”


“There were too many Spanish people there. The receptionist spoke Spanish, the food was Spanish. No one told us that there would be so many foreigners.”


“We had to line up outside to catch the boat and there was no air-conditioning.”


“It is your duty as a tour operator to advise us of noisy or unruly guests before we travel.”


“I was bitten by a mosquito. The brochure did not mention mosquitoes.”


“My fiance and I requested twin-beds when we booked, but instead we were placed in a room with a king bed. We now hold you responsible and want to be re-reimbursed for the fact that I became pregnant. This would not have happened if you had put us in the room that we booked.”


I hope you enjoyed it! 🙂

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